Wood Train

Returns Policy

REFUND POLICY Items are non refundable but exchangeable within 3 days, that means you have 3 days after receiving your item to request a exchange. To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a exchange, you can contact us at info@masarwehstore.com If your exchange is accepted, we’ll send you instructions on how and where to send your package. You can always contact us for any return question at info@masarwehstore.com Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-exchangeable items Certain types of items cannot be exchanged, like custom products (such as special orders or personalized items). Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Cancellation Policy We require you cancel within 12 hours after purchase, otherwise we will charge you a 100% of your total amount. for cancellation, please contact us at: 0799570012